If you ordered a custom made battery, we do not offer any return or refund on anything customized.
If you believe that your battery is not working correctly upon delivery, you may file a warranty claim.
Our warranty for defects is standard time frame for 1 year, after that, all cost incurred to examine, diagnose, and repair, including but not limited to the material and labor costs to bring the battery back to the original conditions at the time of production will be charged to whoever requesting the services.
We reserve the rights to serve anyone, and we are not responsible for misuses of the battery packs.
Additional non-returnable batteries:
- Water damages
- Fire damages
- Batteries that have been tampered with
- Non-Eon Products
To complete your return, we require a note in the package youre returning with your name, order / receipt, and notations of what the battery’s behaviors are for us to look at and reproduce the condition for testing.
Please do not send anything to our facility with no prior communications. Anything not notated on the package or not following the above instructions will be immediately disposed of.
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you should mail your product to: 4215 S Main Street, STE 55, Stafford, TX 77477.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Lithium Products are a Fire Risk
Please read the following terms and condition before using the battery:
Lithium Ion cells are consumables.
There are risks of fire and explosion for any Lithium products.
Eon Lithium Inc is not responsible for any fire or explosion that may be caused by this battery assembly.
When you use this battery you agree to the above statement and use at your own risk.
Eon Lithium bears no liabilities on the battery packs sold.
Contact us at inqu[email protected] for questions related to refunds and returns.